AI Enters the Stone Restoration Business: What Does it Mean for Us?

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AI Enters the Stone Restoration Business: What Does it Mean for Us?

October 23, 2024 Fred Hueston Comments Off

AI Enters the Stone Restoration Business: What Does it Mean for Us?

Frederick M Hueston  StoneForensics.com

As a seasoned stone restoration professional, I’ve seen a lot of changes over the years. New machines, chemicals, and techniques constantly hit the market, and we adapt because it helps us do our jobs better. But now, there’s a buzzword creeping into the conversation that’s turning heads—AI, or artificial intelligence. You might be wondering, “What does AI have to do with stone restoration?” Let me explain, and I think you’ll be surprised by the potential here.

The Rise of AI in Other Trades

We’ve all heard about AI taking off in other industries—manufacturing, construction, even the medical field. But stone restoration? Isn’t this work all about craftsmanship, skill, and experience? Well, yes, it is, but AI isn’t here to take away our artistry; instead, it’s showing up to be a helpful tool. It can simplify processes, make our jobs safer, and maybe even help us grow our businesses.

Where AI Can Help Stone Restoration Contractors

  1. Diagnostics and Stone Identification
    Let’s face it, sometimes identifying a stone can be tricky. Is it marble or limestone? Is this granite mixed with something else? AI can assist by using imaging tools that can scan stone surfaces and instantly provide data about the type, condition, and even potential problems like fractures or internal weaknesses. Imagine how much time that could save on the job site, particularly for larger projects.
  2. Stain Removal Analysis
    AI can help analyze stains more accurately than the naked eye. Using advanced scanning technology, AI systems could detect the composition of a stain and recommend the best chemical or treatment method for removal. This could take some of the guesswork out of stain removal, helping us use the right approach the first time and reducing trial and error.
  3. Estimating and Pricing Tools
    Have you ever found yourself second-guessing your estimate on a job? AI-powered estimating tools can help here. By inputting data about the type of stone, the square footage, the work needed, and local rates, AI can help generate a competitive and fair price for both you and your customer. Of course, you still need to consider your own overhead and expenses, but these tools could streamline the process, especially for larger bids.
  4. Preventive Maintenance Programs
    AI can even help set up preventive maintenance schedules for your clients. It can track how frequently certain stone types need polishing, sealing, or restoration based on usage patterns. You can offer this as a value-added service to clients, providing them with a smart, AI-backed maintenance plan to keep their stone surfaces looking pristine.

AI and Machines: Automating the Grunt Work

There’s also potential for AI to integrate with machinery. Think of automatic polishers or machines that can detect the exact amount of pressure needed for honing and polishing. These AI-driven machines won’t replace you but will help you achieve more consistent results. They can free up your time from some of the more monotonous tasks, allowing you to focus on areas where your expertise and skill are truly needed.

AI and Customer Service: A New Frontier

We can’t ignore how AI is impacting customer service. Chatbots and AI-driven customer communication systems are becoming the norm. You could have an AI assistant that handles customer inquiries about stone types, pricing, and scheduling, allowing you to focus on the job at hand. Of course, there’s no replacing the personal touch, but AI could handle the routine stuff, leaving you more time to interact with customers in meaningful ways.

Should We Be Worried?

The big question looming over this whole conversation is, “Should I be worried about AI taking my job?” The short answer is no. AI is a tool, not a replacement for the skilled labor and expertise that comes with years of experience in stone restoration. The human touch—knowing how to feel out a marble slab or assess the best approach to refinishing a worn-out floor—can’t be replaced by a machine or algorithm.

Instead, think of AI as your assistant. It can make you faster, more accurate, and more competitive. It’s an opportunity to add new services, streamline operations, and offer clients something extra. And in a competitive market like ours, anything that helps you stand out is worth considering.

What’s Next?

As AI technology becomes more integrated into our industry, it’s going to be important to stay informed. Keep an eye on new tools and software that could benefit your business. Even something as simple as AI-based scheduling or pricing software could make a big difference in how you run your operation.

In the end, AI is not about replacing the stone restoration professional—it’s about enhancing what we do best. We’re still the experts, the hands-on artisans that make stone surfaces shine. AI is just another tool in our toolbox, one that will help us do what we do, even better.

So, is AI going to revolutionize the stone restoration business? Maybe, maybe not. But what I do know is that those of us who are open to new technology are the ones who stay ahead of the curve. Embrace it, use it to your advantage, and keep doing what you do best—restoring beautiful stone surfaces, one slab at a time.